Quality Checkers reviews the user experience of people who receive support or assistance in their daily life. But how valuable is this?
The Social Return Company's lead consultant Hugo Minney did a full audit. It turns out that there are some very definite things that change when you audit user experience, and some of these represent savings of tens or hundreds of thousands of pounts.
These are real savings - money that can be taken out of the system and used elsewhere. So it is well worth exploring