Health and Care Improvement

NHS - best in the world!The UK health service is one of the best on planet earth.  

Why then do we talk it down and find so many opportunities for improvement?

Because technology (medical, care pathways, equipment) and understanding (what we know, how we know what causes what) is moving at such a pace that what was cutting edge last year has been replaced by the new cutting edge.

Type 1 Diabetes is the best example.  40 years ago, most people died, and those who had access to a specialist consultant were carefully titrated by hand in an extremely expensive environment.  As recently as 5 years ago, most annual reviews were done by hospital consultants, even though GPs could prescribe and administer the insulin.  Yet today, most people with this condition have a box and home that they put in a drop of blood, and it tells them how to self-inject.

So there's room for improvement, even for the best in the world.

And in the new NHS (post "Liberating the NHS") - GPs (general practitioners, primary care physicians, the people who make a preliminary diagnosis and treat 90% of cases and send people for more specialist care) will design new patient pathways, so why should they bother?  That's the task for the healthcare improvement specialist!

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Recent Additions and Updates

If I were running the country - encouraging business

Minimum wage

Fantasy government - what would I do if I were in government?  Well how about reduce corporation tax, increase income tax, increase minimum wage and invest in job creation in the regions?  That would be a good start - create jobs where there are workers, then make sure that the right amount of tax is collected and at the same time reduce spend on benefits which are only used to increase profits of selfish organisations.

Would it work?  Have your say.

PwC Report on the Current State of Project Management

PwC Project Management ReportPwC found that successful companies are getting more mature in their project management ability.  This raises the game – successful companies have lower costs from fewer failed projects, and less successful companies have to work harder to catch up.  There are some important lessons to take this report for everyone – Read more…

Joy instead of tedium

The Office

Every office has them - the tasks that have to be done that nobody likes doing.  Whether it's the audit, the wages, standard letters, whatever it is - someone has to do it and it feels like a waste of time and money.

Why should you care?

So you employ somebody, so why do you care about how tedious the task is? Well they are costing money, to do something that could be done far more effectively.

Learning from the Past

Evidence for service improvement

Many public service changes have little basis in evidence. Their success (or otherwise) does not appear to depend on how 'good' the policy itself is, but rather on how it has been implemented. This relies on staff attitudes and relationships. My research falls into a number of broad categories: finding out what is currently happening; what people think about it; and what people think it will mean.

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Consumer Price Index (CPI) Calculator for SROI

CPI components

When calculating a Social Return on Investment (SROI) evaluation or SROI forecast , sometimes you have to rely on published figures from reports.  But if these are from a few years ago, then they probably need adjusting for inflation.

There are calculators on the web to do this for you, but I found them cumbersome and it was difficult to keep a record of what calculator I'd used, and how, for which value - auditability and transparency is vital for SROI.  So here's a spreadsheet to do this properly!