Gaining Clinical Engagement for Change

Submitted by Hugo_Minney on Thu, 09/18/2008 - 21:48

The people who deliver care to patients are clinicians, so to create change we (service improvers) need to engage. Clinicians often know the problems, and with the right help will both develop solutions and implement them. Facilitated session supporting clinicians to talk about the engagement they require.
cogs showing how people engageThis workshop was created from a course on the theory of clinical engagement, with reference to numerous studies and of course Malcolm Gladwell's "Tipping Point". It wasn't working - managers and change agents didn't have the hand's on time with clinicians to understand the issues and therefore they didn't make a difference when they returned to their day jobs.
I invited three local clinicians - a GP, a hospital consultant and a senior nurse to each present "how they like to be engaged", with discussions between sessions. The course accommodates around 24 people in three groups, each chaired by one of the speakers. After each speaker has explained what works for them, the three groups discuss what this means for them.
Feedback has been excellent: the clinicians involved find it fascinating to hear how other clinicians like to be engaged, and the pre-conceptions that managers have. Managers much prefer hearing from the horse's mouth what will and won't work. I (the facilitator) get to sit back and listen.
If you want this course, be prepared to put forward your own clinicians to speak, though of course I will coach them appropriately

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