Quality Checkers

Social Return on Investment (SROI) and Benefits Management

Submitted by Hugo_Minney on Mon, 11/05/2012 - 12:26

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Association for Project Management (APM) Benefits Management Special Interest Group held an event last Tuesday 30 Oct 2012 on Social Return on Investment.

We've been very lucky that the event was videod and you can see the video and slides through the following links.

Please note - there are some hiccups with the technology.  

Quality Checkers, an SROI report

Submitted by Hugo_Minney on Tue, 11/29/2011 - 12:19

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Quality Checkers - Skills for PeopleQuality Checkers reviews the user experience of people who receive support or assistance in their daily life.  But how valuable is this?

The Social Return Company's lead consultant Hugo Minney did a full audit.  It turns out that there are some very definite things that change when you audit user experience, and some of these represent savings of tens or hundreds of thousands of pounts.

These are real savings - money that can be taken out of the system and used elsewhere.  So it is well worth exploring

The Quality Checkers - why User Experience?

Submitted by Hugo_Minney on Mon, 09/19/2011 - 21:54

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Skills for People

The Quality Checkers service was developed by Skills for People and delivers checks and training throughout the country. Quality Checkers audits focus on supported living services for adults with learning disabilities to make their own choices and enjoy largely independent lives and the support they receive in their own homes, day services, health services, housing and where people have moved from campus provision. 

What is Social Return on Investment (SROI)?

Submitted by Hugo_Minney on Tue, 06/14/2011 - 14:45

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Audit

Hopefully I've whetted your appetite, with the SROI audit of Quality Checkers. Now it's worth explaining a little bit about the SROI audit process (you can compare this with other ways of auditing social good on the next page).

WHY do an SROI audit?

 

SROI is a framework

SROI takes two forms, it can either be an evaluation, or forecast.

Quality Checkers/ Quality Health Checkers – an audit is planned

Submitted by Hugo_Minney on Wed, 09/29/2010 - 22:12

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social valueIn June I completed my Social Return on Investment (SROI) course and qualification, but to become a full SROI accredited practitioner I need to prepare an audit of a service using the methodology.

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Recent Additions and Updates

Judicial System - If I were running the country

Submitted by Hugo_Minney on Mon, 05/27/2013 - 22:22

Scales of JusticeHow do we make the courts run more smoothly?  Cases take too long and are too expensive, mired in endless argument and counter-argument that are the hallmarks of our adversarial system.  What if we were to set time limits?  Would that work?

Well, let's try it.  Each side presents their best evidence, and if magistrate or jury isn't convinced, they can ask for more time from each side.  If it works for Cricket, that most venerable of British institutions, it should work for courts.  Who knows, they may even become spectator sports?

If I were running the country - encouraging business

Submitted by Hugo_Minney on Tue, 05/21/2013 - 09:33

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Minimum wage

Fantasy government - what would I do if I were in government?  Well how about reduce corporation tax, increase income tax, increase minimum wage and invest in job creation in the regions?  That would be a good start - create jobs where there are workers, then make sure that the right amount of tax is collected and at the same time reduce spend on benefits which are only used to increase profits of selfish organisations.

Would it work?  Have your say.

PwC Report on the Current State of Project Management

Submitted by Hugo_Minney on Fri, 05/17/2013 - 10:44

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PwC Project Management ReportPwC found that successful companies are getting more mature in their project management ability.  This raises the game – successful companies have lower costs from fewer failed projects, and less successful companies have to work harder to catch up.  There are some important lessons to take this report for everyone – Read more…

Joy instead of tedium

Submitted by Hugo_Minney on Fri, 05/10/2013 - 21:04

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The Office

Every office has them - the tasks that have to be done that nobody likes doing.  Whether it's the audit, the wages, standard letters, whatever it is - someone has to do it and it feels like a waste of time and money.

Why should you care?

So you employ somebody, so why do you care about how tedious the task is? Well they are costing money, to do something that could be done far more effectively.

Learning from the Past

Submitted by HugoM on Fri, 05/10/2013 - 20:27

Evidence for service improvement

Many public service changes have little basis in evidence. Their success (or otherwise) does not appear to depend on how 'good' the policy itself is, but rather on how it has been implemented. This relies on staff attitudes and relationships. My research falls into a number of broad categories: finding out what is currently happening; what people think about it; and what people think it will mean.

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