GP Commissioning

Transforming Community Services (TCS) – 2. Specification and Commissioning

 

Second in our three-part series, we reflect on lessons learnt whilst developing new pathways for patient care.

Balanced Scorecard - Benefits of Transforming Community Services
  Internal External
People

Staff Satisfaction

  • Retention & recruitment
  • Sickness/ Absence
  • Staff survey

Patient Experience

  • Patient satisfaction survey
  • Friends and family referrals
  • Choice, usage, DNA
Processes

Financial and effectiveness

  • quantities and critical mass
  • impact on other pathways in the system
  • reduced bed days and further care

Clinical Outcomes

  • capacity
  • better health => less need of other services
  • better recovery => lower costs
  •  

 

Dogma and Disarray

Dogma & Disarray

Have you wondered whether the disruption to NHS is incompetence, or deliberate?  Polly Toynbee and David Walker have an opinion, and they've put that opinion into a book.

The argument is purely polemic.  It doesn't attempt to win over government supporters, only to explain to Cameron's opponents what they are up against.  They describe an ugly chimera of Thatcherite brain, liberal Tory heart, and Europhobic limbs, not so much a monster as a series of disembodied body parts held together by the suit they are inside.

Commissioners - the Changes in NHS

All over the world, the NHS is admired.for:

* best clinical outcomes (on balance, UK has some of the best outcomes.  Where the outcomes are poor, for example cancer compared with other European countries, UK population unfortunately indulges in far worse behaviours of diet and exercise)

GP-led Community Service Delivery

GP CommissioningThis is a new era for the NHS, a time when GP practices can begin to deliver the services that patients want, close to home.  We haven't had a chance like this since the PMS contract of 2004, or Fundholding in the 1990s.

Health services can now care for many diseases that only a few decades ago were fatal.  Each disease or disorder that becomes treatable goes through these stages:

Getting GPs involved in Clinical Commissioning Groups (CCG)

Life in the YearsMost healthcare providers, in UK the same as everywhere else, get paid for each activity they do.  If someone needs care, they get paid.  If someone is well, they don’t.  So there isn’t much incentive (for the healthcare provider) to keep people well, even though it is much better for the person, much better for the nation, and much lower cost.  Minney.org Ltd is working with one CCG to generate enthusiasm and involvement, and the results are fairly successful….

Getting GPs involved in GP Commissioning

Clinical Commissioning Groups (CCG)GPs know the most about the patients registered with them, and have the biggest incentives to innovate and to commission better services. So why aren't they embracing Clinical Commissioning and using it to improve healthcare right across the country?

It could be any of a number of reasons, and we believe it's about understanding.  What's more, with our experience of doing exactly this (supporting GPs to get engaged), we can demonstrate how we've made a difference, and how it could work for other CCGs.

The Politics of CCGs

Clinical Commissioning

Clinical Commissioning Groups (CCG), the organisations that will commission  healthcare for nearly 60million people across England at a value of around £70billion, are beginning to take shape.

They come in essentially three types, and if you want to supply healthcare to these CCGs, even if you are an established provider of healthcare, you need to understand what you are dealing with

Case Studies on Competition in the NHS

SheffieldWhen I arrived in Sheffield in 2004, my first task was to "kill" the ISTC (Independent Sector Treatment Centre) that had been "imposed" on the South Yorkshire SHA by the Blair government.

The local Chief Executives, of the PCTs, of the Teaching Hospital, Children's Hospital and Mental Care Trust, and most of the surrounding Trusts, couldn't see the point.  I went  about it in my usual diligent way,

Decentralising and Centralising – Making good decisions

Health CostsThe coalition government promised that health would be more responsive to local needs. GPs have always decided what happens to an individual patient, and this is getting expensive. People who used to die an unpleasant death can be kept alive; people who used to die their injuries can now be kept alive; we as a society are rich enough to kill ourselves with obesity, alcoholism, tobacco. So by putting the GPs in charge of the budgets, government anticipates the GPs will police their own referrals and find low-cost ways of delivering the same care.

Grahame Morris's comments on the Health White Paper - should GPs commission everything

Grahame Morris, MP for EasingtonGrahame Morris, MP for easington, questioned whether the proposed white paper will work.
 I have a small knowledge of GPs as commissioning consortia, though I'm only voicing my own opinion here.

Comments

Recent Additions and Updates

If I were running the country - encouraging business

Minimum wage

Fantasy government - what would I do if I were in government?  Well how about reduce corporation tax, increase income tax, increase minimum wage and invest in job creation in the regions?  That would be a good start - create jobs where there are workers, then make sure that the right amount of tax is collected and at the same time reduce spend on benefits which are only used to increase profits of selfish organisations.

Would it work?  Have your say.

PwC Report on the Current State of Project Management

PwC Project Management ReportPwC found that successful companies are getting more mature in their project management ability.  This raises the game – successful companies have lower costs from fewer failed projects, and less successful companies have to work harder to catch up.  There are some important lessons to take this report for everyone – Read more…

Joy instead of tedium

The Office

Every office has them - the tasks that have to be done that nobody likes doing.  Whether it's the audit, the wages, standard letters, whatever it is - someone has to do it and it feels like a waste of time and money.

Why should you care?

So you employ somebody, so why do you care about how tedious the task is? Well they are costing money, to do something that could be done far more effectively.

Learning from the Past

Evidence for service improvement

Many public service changes have little basis in evidence. Their success (or otherwise) does not appear to depend on how 'good' the policy itself is, but rather on how it has been implemented. This relies on staff attitudes and relationships. My research falls into a number of broad categories: finding out what is currently happening; what people think about it; and what people think it will mean.

Taxonomy upgrade extras:

Consumer Price Index (CPI) Calculator for SROI

CPI components

When calculating a Social Return on Investment (SROI) evaluation or SROI forecast , sometimes you have to rely on published figures from reports.  But if these are from a few years ago, then they probably need adjusting for inflation.

There are calculators on the web to do this for you, but I found them cumbersome and it was difficult to keep a record of what calculator I'd used, and how, for which value - auditability and transparency is vital for SROI.  So here's a spreadsheet to do this properly!

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