What of those toilet cubicles which allow for both sexes - they have a little notice on the outside saying "either"?
At Ask! restaurant in Durham, where we went on Saturday night with friends, the toilets are more discreet than most.
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John Thorp's book "the information paradox" is probably the foundation on which future benefits realisation has been based. Although it is based around IT projects (notoriously, with a 70% "failure" rate), there is much that can be applied to all environments.
The Demos report "measuring social value: the gap between policy and practice" asks a very important question 'is there a standard method of measuring SROI?'.
The answer is: that depends.
When planning a new project, or evaluating whether an existing service has been successful, financial success is often the only thing that gets counted.